At least one day prior to your scheduled appointment, we will attempt to contact you via your preferred method of communication. This will serve as a reminder of your upcoming appointment as well as a confirmation that we both have the same date and time reserved for you.
We ask that you arrive at least 10 minutes before your scheduled appointment. This allows time for you to complete any required paperwork and for us to update your medical history, if necessary. If you are more than 15 minutes late for your appointment, we may, at our discretion, ask you to reschedule.
Otherwise, if we can fit you into the schedule at a later time that same day, and you agree to wait in the office, then we will reschedule you for the same day. If the schedule does not accommodate that, then we will reschedule you for another day. We try to remain on schedule, so in fairness to other patients, if you arrive more than 15 minutes late, we may be unable to see you as scheduled. We appreciate your cooperation and understanding in this.
Appointment Policy for Operative and Routine Treatments
We have reserved valuable time for your dental treatment. If you miss your appointment, time has been lost that could have been offered to another patient. If you are unable to keep your treatment appointment, please notify us as soon as possible so that we may offer the time to another patient. This enables us to stay on schedule and to accommodate as many patients as possible.
We request a minimum of a 48-hour notice if you need to cancel or change your scheduled appointment. If we do not receive a 48-hour notice, we reserve the right to assess a $75 fee to your account, at our discretion. If two or more appointments are broken or missed without the required 48-hour notice, we reserve the right to refuse to schedule future appointments for you.
We reserve the right to make exceptions to this policy based on individual circumstances. We understand that unexpected illnesses or emergencies can occur that make it necessary to reschedule appointments. However, we ask that you contact us as soon as possible so that we may best accommodate your needs and the needs of our other patients.
Since part of our practice is pediatric dentistry, we may be unable to schedule a late-afternoon appointment for your younger child. These times are usually reserved for older children. In our experience, children who are less than 5 years old have a better dental experience in the morning when they are less tired and not in need of physical activity. Seeing younger children early in the morning, particularly those who will require a long treatment, provides the best treatment for the child and the other patients who may require shorter treatment times. We reserve afternoon treatments for older children and adults,
A parent or legal guardian must accompany all minors; this is defined as anyone under 18 years of age. We require prior authorization if a parent or legal guardian is unable to accompany a minor to his or her treatment.
If parents are separated or divorced, we will require payment from the parent who brings the child to the treatment. If the other parent intends to make payment, then we require prior notification and a signed, notarized statement that he or she intends to pay for the services rendered. The parent who accompanies the child to the treatment bears the responsibility for providing the statement of intention to pay.
Adherence to the above policies will enable us to serve you better and will provide the best outcome.
Financial Policies and Insurance Participation
We understand that insurance can be complicated. We are in-network preferred providers with Delta Dental, MetLife, Premera Blue Cross, United Concordia, and Denali Kid Care, and will bill your insurance company for you. However, there may be out-of-pocket costs for services not covered by your plan. Please contact the office prior to your scheduled appointment so that we can best assist you with determining your financial liability for the treatment.
Other open-plan dental insurances are accepted on an out-of-network basis. If you are scheduling with us as an out-of-network provider, you are responsible for all services not covered by your insurance provider.
We are happy to bill your insurance company if we have received all the necessary documentation prior to your scheduled appointment. We need for you to be cognizant of your benefits; we will need this information from you in order to determine your financial liability. If you are unclear about any of your benefits, we will be happy to call your provider for you if we have the information available prior to the date of your scheduled appointment.
We file all claims promptly so your provider will receive your claim within a few days of the date that treatment was rendered. Once your provider processes the claim, you will be notified of the result with an estimation of benefits, or EOB. Insurance providers typically process claims within 30 days so you will know your financial liability quickly.
Your insurance is a contract between the provider, the employer, and the employee; we are not a party to the contract between the three entities. Therefore, we hold you responsible for any costs not covered by your insurance plan. We file insurance claims as a courtesy to our patients; we file them quickly in order to expedite communication with your insurance company. We ask that you inform us of any changes to your benefits, such as policy name, group and ID number, or employment change. Your treatment is based on your needs rather than the services provided by your insurance plan. Therefore, any outstanding balances for treatment are your responsibility.
Many dental plans limit the number of procedures that can be performed in a calendar year and these limitations may change annually. Please verify with your provider, prior to your visit, what your coverages are and what, if any, limitations are in effect.
Payment for professional services rendered during your treatment is due at the time of your treatment. We offer the following payment options:
- Care Credit
We strive to keep the cost of our services low. If your treatment plan requires multiple visits, we will provide you with a written estimate that details the services needed and the cost of each service. If you have any questions on your written estimate, please contact our office at 907-586-1188