In more than 30 years as a patient of this practice, beginning with Dr. Horchover, this was one of the most uncomfortable routine hygiene experiences I have had. The hygienist was pleasant and explained what she planned to do. She wanted to use a new ultrasound scaling device, and I agreed to give it a try. I found it exceeding uncomfortable with frequent “zingers” that made me jump. I asked to hygienist to go back to the old way. She seemed inexperienced with this method. She didn’t offer to rinse often enough. I had to ask. She used the same tool throughout, though in the years of my experience, hygienists have switched tools frequently to access different areas and situations.

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